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Get More Customers with our Google My Business Management Service

With Modernized’s Google My Business Management Service, you’ll unlock the full potential of your local search results with an optimized GMB listing that will acquire new leads, and convert more searchers into customers.

Our GMB Management Service 

With Modernized’s Google My Business Management Service, you get your own dedicated GMB expert working hard every month to optimize your listing, build relevance for your business in local search, and get more customers.

Expand your online visibility on Google

Reach more of the right people at the right time.

Increase your phone calls, bookings, and website visits

Get more opportunities to close sales and get more customers.

Boost your lead generation and conversion rates

Drive more traffic and convert more leads to buyers.

Get more customers

Your customers are searching for your services right now. Are they finding you?

Engage your audience more effectively

Online engagement is a two-way street. Are you doing your part?

Improve your online reputation and trust factors

People buy from businesses they trust. People trust businesses others trust.

Hey, Google, find a (local service) near me.

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“Near Me” & “Close by” searches grew by 200% over the last 2 years

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46% of all searches on Google are now local

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92% of searchers will pick businesses on the first page of local search results.

Increase your Local Visibility Score

Google local rankings are based on three important factors: Relevance, Prominence, and Distance. Your optimized GMB profile will hit all three of these crucial ranking factors so that you will rise to the top of your niche.

01

Get Your Business Noticed by Increasing Your Relevance

We’ll optimize your keywords, GMB categories, photos, videos, posts, and even your reviews to increase your relevancy to the things that matter the most to your customers.

02

Build Better Prominence by Leveraging GMB Features

When optimizing your GMB business profile we make sure to turn on all the bells and whistles to increase your customer engagement. This includes building you a free business website with all of your GMB information posted right there for your customers to see.

03

Accurately Define Your Location and Service Areas

In local search, the searcher’s location plays a huge role. Rankings can change from one block to the next. We optimize your address, service areas, and content to be relevant to customers who actually matter to your business. Show up in search where you’re needed.

Because First Impressions Matter

GMB profile optimization

Our Google My Business Management Service is specifically designed to optimize your business profile for 60+ different listing factors. Each listing factor is meticulously edited to suit your unique business.

Build customer trust with active reputation and relationship management

People are talking about your business online. If you’re not managing it, they can say whatever they want and it becomes the gospel. Acquiring new reviews and responding to them is the 2nd most important local ranking factor in the eyes of Google. Our GMB management service stays on top of the conversation, so you can control your online reputation.

Give customers more ways to reach you

Your customers are ready to connect – by calling, messaging, or leaving reviews. Now, with more ways to transact, you can do more business. Your optimized GMB profile will open up a whole new conversation with your customers and they’ll love you for it.

Keep customers up-to-date and engaged

In today’s business world, speed is everything. With Google Posts and important feature updates (like Covid-19 updates), you’re able to keep your customers aware of any last-minute changes that need to be made. We’ll make sure that your customers stay informed when your business hours change or a new limited-time special gets released.

Showcase what makes your business special

Your business is special. Your employees are special. Your experience is special. We geo-optimize your Google My Business photos, so you can make a visual impression that will have searchers convinced they’re in good hands. Let your personality shine through!

Feature your products & services

The Google My Business Products and Services features are constantly evolving and becoming another great way to monetize your business. Make it easy for your customers to browse and purchase your products and learn more about your services.

Answer your customer’s questions before they ask them

Let’s be honest, customers have a lot of questions. We know you waste a lot of time each day answering simple questions over and over again. Well, not anymore. Now, we can anticipate those questions and post answers right to your GMB profile. This way, local searchers can get past simple objections and you can get close to the sale.

If you don’t, your competitors will

The truth is, your competitors are already getting benefits from GMB and if you don’t have an optimized GMB profile, you’re losing. GMB listings aren’t optional anymore, they’re now just as important as your website.

Free Optimized Business Website Included

Let us build your first website for free.

Included with every optimized GMB listing is a mobile-friendly website designed to impress and engage new customers – and establish your business online.

Your GMB website allows customers to click, call, message, get quotes, view menus, get directions to your location, and much more!

We can even tie this website to your own personalized domain that you own.

And if you’ve already got a great business website, no problem. This website will become a key entity on the web that Google loves. The more of these types of properties you have, the better your rankings will be.

Kick SPAM’s A$$

Don’t let the bad guys win

Let us be your sword and shield against the evils of GMB listing spam. Every day, spammers are filling up your local search with fake addresses, keyword stuffing, and duplicate listings in order to cheat and gain an advantage over honest, ethical business owners.

Not on our watch!

Your client manager performs the very time-consuming task of weekly spam-fighting in order to eliminate the spammy competition. We seek out, report, and conquer the evildoers in your niche. 

It’s the time of the good, ethical business to rise to the top!

Let us start managing your Google Business Profile today

It’s time to catch up to your competition. With Modernized’s Google My Business management service, you’ll stand out from the crowd, increase your engagement, control your online reputation, and increase your local rankings, all for a reasonable monthly management fee.

Your Fully Managed GMB Service Includes

Initial Local Search Audit

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This is a complete overview of your SEO performance including Keyword Search Rankings, Local Listings, Google My Business (GMB), Reputation Check & Social Media Report. 

Rankings

Know where you rank for your most important keywords.

Listings

Surface inaccurate data and missed opportunities.

Reviews

Understand your reputation and see where you lack reviews.

Google My Business

Benchmark performance against your top ten competitors.

On-site SEO

View a detailed list of website issues to prioritize.

Links

See how your backlinks compare to the competition.

Listing Optimization

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Our Google My Business Management Service is specifically designed to optimize your business profile for 60+ different listing factors. Each listing factor is meticulously edited to suit your unique business.

100% profile completion and optimization is the best way to get on Google’s good side.

Weekly Optimized GMB Posts

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Consistency is the king of content marketing.

Google allows you to update your customers with posts that contain images and links. The posts are up on your profile for 7-days and then they are not displayed on your front page.

Because of this, weekly posting is a necessity.

Google LOVES profiles that are active and engage their customers with clickable content that satisfies their search intentions. We know just how to make that happen.

Adding Business Highlights

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Google My Business attributes are a great way to highlight your profile to stand out in the crowd. These attributes are a great way to communicate business information to help consumers who are searching for your service.

It’s essential to stay on top of optimizing listings and displaying all relevant information that Google allows. 

Some attributes include:

  • LGTBQ+ Friendly
  • Black-owned
  • Women-lead
  • Wheelchair Accessible
  • Delivery
  • Catering
  • Takeout
  • Restroom
  • Wi-Fi (Free/Paid)
  • Etc…

Monthly Reporting

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There are 3 monthly reports you’ll receive from Modernized.

  1. Google My Business Audit
  2. SoLV Reports & Geogrids
  3. GMB Insights Dashboard

Google My Business Audit

This report is a monthly audit of your GMB listing that covers the following areas:

  • Verification check
  • Site Authority
  • Reviews
  • Citations
  • Photos
  • Links
  • Categories
  • Rankings

SoLV Reports & Geogrids

This report is the most important and it tracks the most important metric in local search, the Share of the Local Voice. This metric tracks your local rankings over a geographical area based on a set number of geo-targeted points. This simulates searchers in each location and then compares the results of the local pack to understand your overall percentage share of the local voice. This is the number metric we care about in our GMB management services.

GMB Insights Dashboard

This is a custom-built dashboard that updates daily to show you all of your important metrics. This report gives a general overview of the following:

  • Direct Searches
  • Maps Views
  • Search Views
  • Phone Call Actions
  • Local Post Views
  • Local Post Actions

Also, it tracks a searchable period versus the last period. For example, it can compare this month’s data to the exact same time period last month. The KPIs (Key Performance Indicators) that are tracked in this dashboard are:

  • Photos
  • Searches
  • Posts
  • Maps
  • Phone calls
  • Driving Directions
  • Last Quarter Results

Creating, Managing and Monitoring Q&A

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Let’s be honest, customers have a lot of questions. We know you waste a lot of time each day answering simple questions over and over again. Well, not anymore. 

Through a conversation with you, we can identify the most frequently asked questions that your prospective customers have. We then post the questions AND the answers to the question in the Google My Business FAQ section of your business listing.

This helps complete your profile and helps handle objections before they even pick up the phone.

GMB Review Monitoring & Responding

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Stay on top of all your Google reviews, whenever your customers leave them.

Find out what people are saying about your business. With daily monitoring of the latest reviews, we’ll never let a customer slip through the cracks again.

Speed of response makes all the difference when dealing with complaints. We’ll make sure you’re notified whenever a critical review (3-star or less) gets posted. You’ll then be able to advise us on the proper response. And, for all of the 4-star and 5-star reviews, we’ll take care of those immediately.

Dedicated Client Manager

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“We’ve got you.”

That’s our team motto.

When you work with us, you get your own dedicated client manager that learns the ins and outs of your business, so they can better handle your unique situation.

No matter what happens, your client manager will be there for you.

They’ll be your go-to person with any questions or concerns you have and they’ll be the one who helps you with ongoing Google My Business optimization.

We will treat you with respect, honesty, and integrity throughout our entire relationship.

Just remember, we’ve got you.

Ongoing Photo/Video Uploads

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Photos and videos are the eye candy of the internet. Your customers are much more likely to look at your photos before engaging with any other content in your profile. This makes ongoing uploads something that must be done.

But, there’s also a sneaky little secret to making your photos not just appear on your GMB profile, but also in Google Images searches.

Want to know how?

We correctly keyword name your image files and geo-tag them with your GPS coordinates.

Do you know how to do that?

Didn’t think so, but guess what? Neither do your competitors 😉

Posting optimized, authentic photos and videos on your GMB profile is the #1 way to drive more traffic to your site and get more engagement from searchers, all of which increase your search rankings.

Manage Business Hours

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How ticked off were you the last time you saw that a store was open on Google only to get there and they were closed?!

Don’t do that to your customers.

We’ll manage all of your hours of operations, including special holiday hours, so your customers are always aware of your availability.

You can have different times for the following:

  • Regular business hours
  • Delivery hours
  • Drive-through hours
  • Online service hours
  • Pickup hours
  • Senior hours
  • Special/Holiday hours

Managing Services and Products

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Google allows you to list your products and services including photos, descriptions, price, price ranges, quantity, and more! The future of e-commerce lies right here in your GMB profile.

Google continues to integrate marketplace features to allow your customers to use your GMB listing as a window display into your offerings. This is a must-have feature now and in the future.

Daily Insights Dashboard Updates

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This is a custom-built dashboard that updates daily to show you all of your important metrics. This report gives a general overview of the following:

  • Direct Searches
  • Maps Views
  • Search Views
  • Phone Call Actions
  • Local Post Views
  • Local Post Actions

Also, it tracks a searchable period versus the last period. For example, it can compare this month’s data to the exact same time period last month. The KPIs (Key Performance Indicators) that are tracked in this dashboard are:

  • Photos
  • Searches
  • Posts
  • Maps
  • Phone calls
  • Driving Directions
  • Last Quarter Results

Spam Fighting & Troubleshooting

Learn More

Every day, spammers are filling up your local search with fake addresses, keyword stuffing, and duplicate listings in order to cheat and gain an advantage over honest, ethical business owners.

Your client manager performs the very time-consuming task of weekly spam-fighting in order to eliminate the spammy competition. We seek out, report, and conquer the evildoers in your niche.

Also, with the ever-changing Google My Business terms of service and requirements, sometimes things go wrong with your listing. Google doesn’t always notify you of these issues, but we’re there to help.

With our daily monitoring of your listing we’ll be your first line of defense against problems that arise with your listing. Let us spend those long hours going back and forth with Google’s support team; you’ve got better things to do.

Pricing Per Location

Take control of your online reputation, increase your Local Visibility Score, and get more customers from local search, all for a reasonable monthly management price.

Google My Business Signals are the #1 Local Ranking Factor

It’s time to catch up to your competition. With Modernized’s Google My Business management service, you’ll stand out from the crowd, increase your engagement, control your online reputation, and increase your local rankings, all for a reasonable monthly management fee.

Frequently Asked Questions

Can’t I just manage Google My Business myself?

You totally can. But, ask yourself, “how much is my time worth?” 

Google My Business updates are rolling out weekly and Google’s guidelines are ever-changing. Keeping up with Google is a full-time job, not to mention the 60+ optimizations you’d need to learn to get everything out of your profile.

Your Modernized Client Manager will ensure your business shows up in search results and is optimized to convert those searchers into customers.

TBH, trying to be a marketer for your own business in today’s fast-paced environment is really just not feasible anymore.

Isn’t this what my website is for?

Your website is what Google refers to as your “Authority Document” and it is what will be ranked in “Local Organic” search results. These are the blue links in a Google search.

Your Google My Business profile is what will rank in the “Local Pack.” This is where local search has shifted. You cannot rank in the Local Pack without a Google My Business profile. And you won’t rank in the Top 3 without an optimized profile.

Your website is a critical part of your online presence and is the best place to facilitate a lot of your business activities, but when it comes to local search, just think about your search behavior. What do you do when you want to find a local business or service? You Google it! And it’s the Local Pack that you check out to figure out who to consider more.

What’s included in my monthly reports?

There are 3 monthly reports you’ll receive from Modernized.

  1. Google My Business Audit
  2. SoLV Reports & Geogrids
  3. GMB Insights Dashboard

Google My Business Audit

This report is a monthly audit of your GMB listing that covers the following areas:

  • Verification check
  • Site Authority
  • Reviews
  • Citations
  • Photos
  • Links
  • Categories
  • Rankings

SoLV Reports & Geogrids

This report is the most important and it tracks the most important metric in local search, the Share of the Local Voice. This metric tracks your local rankings over a geographical area based on a set number of geo-targeted points. This simulates searchers in each location and then compares the results of the local pack to understand your overall percentage share of the local voice. This is the number metric we care about in our GMB management services.

GMB Insights Dashboard

This is a custom-built dashboard that updates daily to show you all of your important metrics. This report gives a general overview of the following:

  • Direct Searches
  • Maps Views
  • Search Views
  • Phone Call Actions
  • Local Post Views
  • Local Post Actions

Also, it tracks a searchable period versus the last period. For example, it can compare this month’s data to the exact same time period last month. The KPIs (Key Performance Indicators) that are tracked in this dashboard are:

  • Photos
  • Searches
  • Posts
  • Maps
  • Phone calls
  • Driving Directions
  • Last Quarter Results
Does your GMB management service help my organic rankings?

Yes! There are many different features of our Google My Business Management Service that directly and indirectly impact your business’ local organic rankings.

With that said, this is NOT the primary reason for our GMB management service.

Our goal is to help you rank in the Top 3 of the Google Local Pack to drive more customers to your business. All other benefits that we generate are by-products of our laser-focused effort to reach the top 3 of your niche.

What countries do you work in?

Our Google My Business management service is available in the: United States, Canada, United Kingdom & Australia.

Are there any upfront costs?

Nope! While the majority of marketing agencies will charge a setup fee for a service like our Google My Business Management Service, that’s just not our style. The first month of the setup process is really time intensive on our team’s part, but that’s part of the business. We are dedicated to helping you reach your goals and we will provide the best service to you for an affordable monthly fee, only.

Am I locked into a contract?

Nope! Our Google My Business Management Service is a month to month deal with no commitment to a long term contract. But, we know we’ll crush it for you, so we plan on working together for a long time.

If I cancel, will you reverse all the work that’s been done?

Nope! Everything that we do for you will stay in effect even if you cancel. You won’t be locked out of any accounts, but our updates to your profile, new posts, photo uploads, spam-fighting, etc will end at the end of your current billing cycle.

Have more questions?

We’d love to connect. If there are ANY questions you have regarding our services, we want to answer those ASAP. We are a fully transparent company that tries to be as clear as possible in what we deliver, so there are no miscommunications and misunderstandings. You’ve got more questions, we’ve got answers.

Go ahead and click here to be connected with one of our team members.